The Mysterious Games we Play

It was a complete Mystery; I was flummoxed at the news article after reading it, ‘HUL foxes P&G through successful Ambush Marketing’.

It was a great outdoor marketing campaign by P&G in Mumbai, and I think it did get foxed and frustrated by HUL, but the outcome of the whole melodrama that followed is still uncertain.

There were huge outdoor hoardings, model bus-stops, and full page print ads by P&G to create excitement over Pantene and its new packaging. Carefully ironed out, or so P&G envisaged. It was too open to attack, and Dove took the bold step and stepped into the fray. Kudos to HUL for getting it done ‘within a day’. I think it was more of a, ‘done within a month’ than ‘a day’. Competition intelligence as they call it, has definitely come into play here. HUL was waiting for the bait to get hooked on. But still, a campaign rolled out within a few weeks is commendable. (Brand executives would concur)

But did it achieve anything for HUL? Brand connotation with the ‘Mystery Shampoo’ is and will always be Pantene; Dove did nothing to change that.

All that HUL visualized was a retort back at P&G through the necessary buzz within everybody’s mind. They achieved the buzz, but inside the marketer’s head. The consumer was left lurking during the delivery of the Dove message. (‘There is no Mystery, Dove is the No.1 Shampoo’)

Marketing circles were talking about it for weeks, I should know, I was there. But the real consumer, the actual user of the brand & the product didn’t see any value in the fracas between HUL and P&G.

Sadly, this event might in the short run; temporarily, end such campaigns, where the consumer is kept at the edge of his/her seat before the prized message is communicated.

Betting Big on Celebrity Endorsements

Why do Marketers go for Celebrity endorsements? The reasons could be many; the highest recall among consumers, immediate positive impact on sales, new brand launches and re-introductions etc.

As a few experts put it, the reason could also be one of pure pressure from the top management to deliver on the brand and see immediate results. The pressure is definitely not unreasonable, as in today’s competitive scenario, the number of touch points that a consumer is exposed to, is showing a manifold increase. Hence, after years of meticulous R&D on a particular product, there is a rush on the Marketing side of the new brand.

The valid question that needs to be raised is the rationale or science behind each celebrity endorsement, from the marketer’s angle. From the celebrity’s angle, the rationale is purely one of personal choice or value of contract.

Breaking the clutter within multiple touch points, warrants the Marketer to come up with innovative attributes that will latch onto the consumer’s mind. Unfortunately, this is definitely not possible each and every time, with multiple people handling multiple brands in an organization. FMCG biggies in India have all implemented excellent clutter-breaking media from time to time. But everyone’s had their share of naïve moments.

The prospect of bringing some sense of sanity and consistency into marketing leads to celebrity endorsements. Statistics on the latest survey show that only around 30% of the consumers would consider the purchase of a brand based on a popular face. A higher percentage would associate themselves to a brand, if the celebrity is actually linked to the brand message in some way or the other.

Many pundits are now arguing about the ‘Tiger Woods’ phenomenon, ‘putting all your eggs in one basket’. Whether the associated brands have been affected or not, is debatable. Only Gatorade, would have suffered an immediate impact, due the withdrawal of an entire range of ‘Tiger’ branded drinks.

In India too, many brands solely run on the back of successful celebrities, the flip side would be a ‘Tiger’, but the positives weigh much more than the intangible probability of the brand getting hammered. Especially in light of Brand Managers changing almost every 2 years.

The only simple mantra, can be to stick to one’s ‘Brand message’ atleast for established brands, irrespective of the celebrity or non-celebrity route, Airtel is a good case in point. For new brands like Max, Karbon & MicroMax (IPL), ‘celebrity’ power could be the only way forward in a highly competitive category like Mobiles.

 This post is a consequence of the Brand Equity article on Celebrity endorsements.