Tuesday, 1 September 2015

Social Media Lacks the "Ask Your Doctor" ROI Common for Print & TV DTC Advertising

Practically every print and TV direct-to-consumer (DTC) ad  prominently includes the statement "Ask Your Doctor if [BRAND X] is Right for You!"

Advertisers call this the "Call to Action," which is the linchpin of all advertising; i.e., get your target audience off its butt to take the next step toward the purchase of your brand!

Several studies have shown that this call to action of old-fashioned print and broadcast Rx DTC advertising works.

In 2003, for example, the FDA released preliminary results from a physician survey it conducted (see "Results from FDA Physician Survey on DTC Advertising"). The survey profiled 250 GP's and 250 specialists (dermatology, allergy/pulmonology, endocrinology, and psychiatry) from a random sample of the AMA Physician Masterfile, which includes a list of all U.S. medical school graduates.

One question the FDA survey asked was: "Think about the most recent interaction you've had with a patient ... Can you think of a patient who initiated a discussion about a prescription drug they saw advertised?" Ninety-two percent (92%) of the physicians surveyed said "Yes".

This is important because doctors gave prescriptions 75% of the time to patients who asked for one.

Meanwhile, only 37% of physicians have fielded patient requests for specific meds fueled by information a patient saw in social media marketing, including disease awareness campaigns, according to a custom survey of 1,417 physicians by Sermo for FiercePharmaMarketing (here).

Why the difference? Does it mean that social media is irrelevant for pharma marketing as I suggested a few days ago ("The Irrelevance of Social Media for Pharma Marketing")?

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