Marketing Funda : Brand Refresh

This post is inspired by  my learned Twitter friend @vijaysankaran when he queried about my opinion about the brand refresh by Raymond. I was more familiar with Re-branding and not refresh which lead to more learning about this term. 

Brand refresh is a term that signifies slight modification of the brand ( or brand elements). Radical modification or change of brand elements implies re-branding. 

Refreshing of brand usually happens under following conditions 

• The brand is perceived to be old.
• Brand is trying to appeal to a new segment , for example younger crowd.
• When there is a change in the brand positioning.
• When there is a shift in the characteristics of the TG.
• When the brand elements need modernization . 
• When the brand launches products in other categories ( Brand Extensions)
• When you feel consumers are bored with the brand.
• When nothing else can be refreshed !

Brand often do these refreshing by slightly tweaking the logo/color/tagline /positioning etc but as per the theory , radical changes in the brand elements are entitled to be called as Re-branding. Hence there is only a thin difference between re-branding and refreshing.

As the term implies, refreshing brand make sense especially when one cannot make any radical changes in the product. For example, for products like softdrinks, the product attributes remains the same and only thing that can be changed are the brand related attributes like taglines , slogans etc. 

Brand refresh can be done by 

• New campaigns 
• Changing taglines and slogans ( or introducing a tagline )
• Introducing or changing imagery
• Changing the protagonists in the campaigns
• Introducing brand extensions
• Introduce a brand element which was not there before .
• Re-positioning 
• Re-targeting 

My take on this term is that what ever activities that marketer undertake to make brand fresh without radically affecting the brand elements can be termed as brand refresh. One article rightly compared  Brand Refresh to a Makeover. ( source ).

Betting Big on Celebrity Endorsements

Why do Marketers go for Celebrity endorsements? The reasons could be many; the highest recall among consumers, immediate positive impact on sales, new brand launches and re-introductions etc.

As a few experts put it, the reason could also be one of pure pressure from the top management to deliver on the brand and see immediate results. The pressure is definitely not unreasonable, as in today’s competitive scenario, the number of touch points that a consumer is exposed to, is showing a manifold increase. Hence, after years of meticulous R&D on a particular product, there is a rush on the Marketing side of the new brand.

The valid question that needs to be raised is the rationale or science behind each celebrity endorsement, from the marketer’s angle. From the celebrity’s angle, the rationale is purely one of personal choice or value of contract.

Breaking the clutter within multiple touch points, warrants the Marketer to come up with innovative attributes that will latch onto the consumer’s mind. Unfortunately, this is definitely not possible each and every time, with multiple people handling multiple brands in an organization. FMCG biggies in India have all implemented excellent clutter-breaking media from time to time. But everyone’s had their share of naïve moments.

The prospect of bringing some sense of sanity and consistency into marketing leads to celebrity endorsements. Statistics on the latest survey show that only around 30% of the consumers would consider the purchase of a brand based on a popular face. A higher percentage would associate themselves to a brand, if the celebrity is actually linked to the brand message in some way or the other.

Many pundits are now arguing about the ‘Tiger Woods’ phenomenon, ‘putting all your eggs in one basket’. Whether the associated brands have been affected or not, is debatable. Only Gatorade, would have suffered an immediate impact, due the withdrawal of an entire range of ‘Tiger’ branded drinks.

In India too, many brands solely run on the back of successful celebrities, the flip side would be a ‘Tiger’, but the positives weigh much more than the intangible probability of the brand getting hammered. Especially in light of Brand Managers changing almost every 2 years.

The only simple mantra, can be to stick to one’s ‘Brand message’ atleast for established brands, irrespective of the celebrity or non-celebrity route, Airtel is a good case in point. For new brands like Max, Karbon & MicroMax (IPL), ‘celebrity’ power could be the only way forward in a highly competitive category like Mobiles.

 This post is a consequence of the Brand Equity article on Celebrity endorsements.

Volkswagen 'Road-block' for India

“German Engineering, Made for India”
An entire Times of India edition blanketed with only Volkswagen, over and over again as each page was turned on by surprised readers & confused marketers. Confused & in awe only because of the gravity of the money that had been spent for the day, 11th November 2009.

This is the kick start of a 40 crore campaign by Volkswagen India, who have also come up with a Television ad recently, showcasing their brands.

The print ads introduced and appraised readers to the various Volkswagen brands that are currently available (Passat & Jetta) & the ones that are lined up for India (Polo, Beetle, Touareg).

Each brand of Volkswagen caters to a different target group, and the company is hoping that the 40 cr. media spend will help establish all its brands; they certainly got people talking for almost a week now.

The media spend will include print, TV, outdoor & the internet.

Expect the internet & outdoor impact to be similarly innovative-Mudra Group


The 40 cr. question?
is whether this will boost their numbers, which were poor in Oct' 2009. They operate in the very niche top end of the business, which accounts for less than 2% of overall car industry sales. India is touted as one of the growth markets for Volkswagen and they are not that far behind Mercedes or BMW in their numbers. Apr to Oct sales show that they are only around 700-900 cars behind.

The main question is the relevance of such a blitzkrieg campaign in a daily known for being friendly (readers may spell irritating) to full page print advertising. Is this the best channel for a niche top end brand like Volkswagen? Would it do any good if the word-of-mouth continued in the lower floor circles of an office?

Brand building, definitely yes! & a good job at it too, but at what cost, is the 40 cr. question. Meanwhile entertainment galore for readers & marketers alike, let’s hope the numbers look up, while people look forward to the Beetle & Polo hitting the hard Indian roads.

Brand Identity Prism (Kapferer)

The conception of brand identity was mentioned for the first time in Europe by Kapferer, 1986. The importance of the conception and its understanding quickly disseminated in the entire world. The literature on brand management, which has been widely examined, uses the terms “equity” (Aaker, 1996).

According to J. Kapferer, brand identity could be de-fined by answering the following questions:
- What is the aim and individual vision of a brand?
- What makes a brand distinguished?
- How satisfaction could be achieved?
- What is brand‟s equity?
- What are brand competence, validity and legitimacy?
- What are the features of its recognition?

it could be claimed that the conception of brand identity includes the uniqueness, meaning, aim, values, and personality and provides a possibility to position the brand better, and, thus, achieve the competitive advantage.

Sources of Brand Identity:
Goods
Name
Personage (emblem)
Visual Symbols and Logotypes
Brand developer
Communication together with its content and form

Prism of brand identity

First of all brand contains an external specificity that is physical appearance, which is the core of brand and its value added. This determines a traditional brand management due to orientation to “know how”, classical positioning, selecting a principal good or brand features and the benefit. The first step building up a brand is the definition of physical factors, identifying what it is, what it does and how does it look like. Physical appearance is closely connected with a brand prototype, revealing the quality of a brand (for example Coca-Cola bottles on tins of Coca-Cola).

The second element of identity prism is brand personality. With a help of communication brand character is being developed and this is a way by which any brand “talks” about its goods and services and indicates a particular human person. The trait of personality within the prism of identity is inner source. It should not be mixes up with the image of consumer‟s reflection which is an ideal portrait of every recipient. Brand personality is described and measured using those features of consumer personality that are directly related to brands. Since 1996 the research was directed towards studies of brand personality (Kapferer, 2003). D. Grundey (2002) claims that the success of brand expression percentage in the market depends on the choice of every element of personality and its reconciliation. Brand personality is closely connected with self-image and image of a consumer because the identification of consumers‟ with a particular segment reflects brand features.

Brand is culture. Brands possess that culture in which they originated. Brand is a representative of its culture, including communication. From this perspective culture entails a lot of values that provide brand with inspiration. Cultural features a correlated with external principles of brand management (a good and communication) Culture is in the core of brand. Global brands usually reveal their culture (Benetton, Coca-cola, IBM). The aspect of culture enables to discover differences between other competing brands. The attention is focused on brand personality; however, eventually only those brands become leaders that possess not only personality but culture. Brand culture is based on the culture, values and aims of an enterprise. This is one of good lineaments while comparing brands of different companies as it is not likely that tow different companies will have identical cultural features ( Grundey, 2002). Countries producers are the sources of brand culture as well. However, this is not the only factor, providing value added. The degree of brand freedom is frequently restricted by the culture of a company as this is the most visible and external brand feature. Culture plays the essential role in brand differentiation as it indicated what moral values are embodied in goods and services. This feature helps identifying the strongest brands because sources, basic ideals and a set of values are revealed.

Brand includes relationship as brands frequently take the most important place in the process of human transactions and exchange. This is extremely reflected in the sphere of services and retail companies. This feature emphasizes the way of behavior which is identified with brand most of all. A lot of actions such as the fact how brands influence and provide services in connection to their consumers determine this feature. According to Kapferer (2003), brand is a voice that consumers should hear because brands survive in the market because of communication. D. Grundey (2002) singles out the following ways of communication:
-Advertising and other support elements;
-Direct consumer‟s communication while purchasing a good.
Marketing culture of a company is extremely significant as it is a constitutive part of company‟s culture, manifested through the relationship of consumers and the company. Invisible communication is created with a means of associations and its can start between people (a seller, buyer or employee) seeking for the same or different goals. Communicating it is important to reconcile different need of people and present the entire useful information allowing perceiving the essence and peculiarities of a brand.

Brand is a customer reflection. Consumers can easily define what goods of a particular brand are produced for a particular type of consumers (for example, this automobile was developed only for show stars). Brand communication and goods aim at reflecting a consumer, for whom those goods are addressed. Consumer reflection is often confused with the target market (Kapferer, 2003). The target market determines potential consumers though consumer reflection does not define target market. A consumer has to be reflected in a way, which would show how he or she could image themselves consuming a particular good. The representatives of the target market should be presented differently from what they are but what they would like to be. Consumers use goods of certain brands seeking to create their own identity. Brands should control their consumer reflection. A constant repetition stating that this brand was developed for a certain target group weakens brand image.

Consumer self-image. Brand is closely related to the understanding of consumer self-image that is the features with which consumers identify themselves and the very same features they would like to be reflected by the chosen good and its brand. Consumer self-image is important in the explanation of consumer behaviour as consumers purchase goods, corresponding to their self-image. The conception of consumer self-image includes an amount of individual ideas, thoughts and feelings about him in relationship with other objects within socially defined boundaries (Onkvisitir Shaw, 1994). This is the understanding of an individual about his ability, semblance and characteristics on personality. The conception of consumer self-image is developed within timeframes and is based on that what a consumer sees around himself and how other consumers evaluate and respond to him. The conception is a set of beliefs about oneself, retained in memory. The conception of consumer self-image can be determined and strengthened by examining purchase and consumption. Consumers acquire the reconciliation of oneself having positive attitude towards a certain goods of that brand ( for example, a man who identifies himself as strong and muscular will choose Marlboro” cigarettes, while a woman, identifying herself as attractive and modern will choose,Virginia Slims cigarettes) ( Graeff, 1996).

All six elements emphasize brand identity. The prism of identity originated from the basic conception that brand is marked by the gift of “speech”. Brands can exist only then when they communicate. Physical appearance and personality allow determining the sender. The recipient is defined by consumer reflection and self-image. The last two elements of brand identity: culture and relationship link the sender and the recipient.

The prism of brand identity maintains a vertical subdivision: the elements on the left such as physical appearance, relationship and consumer reflection are social and provide brand with external expression (image) and are visible.
The elements on the right such as personality, culture and consumer self-image are connected with the inside of a brand and its soul.

Summing on the prism of brand identity it can be noted that it is the unit of brand identity as a live system of elements, possessing internal and external sides and determining possible limits for brand development and variation.