Training Manpower: TATA

Mumbai, Oct. 27

The group would soon roll out an in-house recruitment and training set up for its retail business, on the lines of Tata Administrative Services (TAS).

Internal cohesion

The group would encourage entry level managers working in stores such as Westside or Titan to work their way up to top managerial positions in that set up.

There would also be a system of internal cohesion whereby a staff member from any of its retail brands could shift to work in its other customer-facing brands, which could be front desk jobs in Taj hotels too.

The Tatas have a presence in the organised retail space through Tanishq, Titan, Croma, Westside, and Star Bazaar selling jewellery, watches, electronics, apparels & accessories, and food & beverages respectively.

Tackling attrition

According to Mr Ajit Joshi, CEO and Managing Director of Infiniti Retail Ltd which operates Croma, by enabling growth opportunities for staff within the Tata group, the company is to a great extent tackling the issue of high attrition, which is plaguing the Indian retail industry.

“Attrition is as low as five per cent as compared to 60 to 70 per cent prevailing in the industry,” he added.

Mr Arun Gandhi, Director, Tata Sons, said the new administrative set up for retail is likely to be in place within one year.